{"id":24341,"date":"2023-04-06T00:00:00","date_gmt":"2023-04-06T00:00:00","guid":{"rendered":"http:\/\/soubory.info\/znalost\/komplexni-pruvodce-porozumenim-zdvorilosti-zakazniku\/"},"modified":"2023-04-06T00:00:00","modified_gmt":"2023-04-06T00:00:00","slug":"komplexni-pruvodce-porozumenim-zdvorilosti-zakazniku","status":"publish","type":"post","link":"https:\/\/soubory.info\/znalost\/komplexni-pruvodce-porozumenim-zdvorilosti-zakazniku\/","title":{"rendered":"Komplexn\u00ed pr\u016fvodce porozum\u011bn\u00edm zdvo\u0159ilosti z\u00e1kazn\u00edk\u016f"},"content":{"rendered":"<ul class=\"articlenav\">\n<li class=\"menuitem\"><a href=\"#title1\">Definice zdvo\u0159ilosti v\u016f\u010di z\u00e1kazn\u00edk\u016fm <\/a><\/li>\n<li class=\"menuitem\"><a href=\"#title2\">V\u00fdhody zdvo\u0159il\u00e9ho chov\u00e1n\u00ed k z\u00e1kazn\u00edk\u016fm <\/a><\/li>\n<li class=\"menuitem\"><a href=\"#title3\">Techniky zdvo\u0159il\u00e9ho chov\u00e1n\u00ed k z\u00e1kazn\u00edk\u016fm <\/a><\/li>\n<li class=\"menuitem\"><a href=\"#title4\">P\u0159\u00edklady zdvo\u0159il\u00e9ho chov\u00e1n\u00ed k z\u00e1kazn\u00edk\u016fm<\/a><\/li>\n<li class=\"menuitem\"><a href=\"#title5\">Probl\u00e9my p\u0159i poskytov\u00e1n\u00ed zdvo\u0159il\u00e9ho chov\u00e1n\u00ed k z\u00e1kazn\u00edk\u016fm <\/a><\/li>\n<li class=\"menuitem\"><a href=\"#title6\">Jak reagovat na \u0161patn\u00e9 zdvo\u0159il\u00e9 chov\u00e1n\u00ed k z\u00e1kazn\u00edk\u016fm <\/a><\/li>\n<li class=\"menuitem\"><a href=\"#title7\">Vliv technologi\u00ed na zdvo\u0159ilost v\u016f\u010di z\u00e1kazn\u00edk\u016fm <\/a><\/li>\n<li class=\"menuitem\"><a href=\"#title8\">Budoucnost zdvo\u0159ilosti v\u016f\u010di z\u00e1kazn\u00edk\u016fm <\/a><\/li>\n<\/ul>\n<div class=\"articlecontent\">\n<div class=\"newlinediv\"><\/div>\n<p> Zdvo\u0159ilost v\u016f\u010di z\u00e1kazn\u00edk\u016fm je z\u00e1kladn\u00edm aspektem slu\u017eeb z\u00e1kazn\u00edk\u016fm a pochopen\u00ed jej\u00edho v\u00fdznamu a zp\u016fsobu poskytov\u00e1n\u00ed m\u016f\u017ee b\u00fdt pro \u00fasp\u011bch podnik\u016f z\u00e1sadn\u00ed. Tento komplexn\u00ed pr\u016fvodce vysv\u011btl\u00ed definici zdvo\u0159ilosti v\u016f\u010di z\u00e1kazn\u00edk\u016fm, v\u00fdhody, kter\u00e9 p\u0159in\u00e1\u0161\u00ed, techniky jej\u00edho poskytov\u00e1n\u00ed, p\u0159\u00edklady, jak ji lze poskytovat, jak reagovat na \u0161patnou zdvo\u0159ilost v\u016f\u010di z\u00e1kazn\u00edk\u016fm, vliv technologi\u00ed na ni a budoucnost zdvo\u0159ilosti v\u016f\u010di z\u00e1kazn\u00edk\u016fm. <\/p>\n<div class=\"newlinediv\"><\/div>\n<div id=\"title1\" class=\"title\">Definice zdvo\u0159ilosti v\u016f\u010di z\u00e1kazn\u00edk\u016fm<\/div>\n<p> Zdvo\u0159ilost v\u016f\u010di z\u00e1kazn\u00edk\u016fm je poskytov\u00e1n\u00ed p\u0159\u00e1telsk\u00fdch, uctiv\u00fdch a pozorn\u00fdch slu\u017eeb z\u00e1kazn\u00edk\u016fm. Zahrnuje fyzick\u00e1 gesta, jako je \u00fasm\u011bv, o\u010dn\u00ed kontakt a pou\u017e\u00edv\u00e1n\u00ed zdvo\u0159il\u00e9ho jazyka, i dal\u0161\u00ed metody, jako je poskytov\u00e1n\u00ed u\u017eite\u010dn\u00fdch rad a pozornost k pot\u0159eb\u00e1m z\u00e1kazn\u00edk\u016f. <\/p>\n<div class=\"newlinediv\"><\/div>\n<div id=\"title2\" class=\"title\">V\u00fdhody zdvo\u0159il\u00e9ho chov\u00e1n\u00ed k z\u00e1kazn\u00edk\u016fm<\/div>\n<p> Poskytov\u00e1n\u00ed zdvo\u0159il\u00e9ho chov\u00e1n\u00ed k z\u00e1kazn\u00edk\u016fm m\u016f\u017ee m\u00edt pro podniky \u0159adu v\u00fdhod. M\u016f\u017ee p\u0159isp\u011bt k tomu, \u017ee se z\u00e1kazn\u00edci budou c\u00edtit p\u0159\u00edjemn\u011bji a vytvo\u0159\u00ed pozitivn\u00ed zku\u0161enost, co\u017e m\u016f\u017ee v\u00e9st ke zv\u00fd\u0161en\u00ed loajality z\u00e1kazn\u00edk\u016f a v\u011bt\u0161\u00edmu po\u010dtu opakovan\u00fdch obchod\u016f. Nav\u00edc m\u016f\u017ee pomoci vytvo\u0159it lep\u0161\u00ed pov\u011bst podniku a p\u0159il\u00e1kat v\u00edce z\u00e1kazn\u00edk\u016f. <\/p>\n<div class=\"newlinediv\"><\/div>\n<div id=\"title3\" class=\"title\">Techniky poskytov\u00e1n\u00ed zdvo\u0159ilosti z\u00e1kazn\u00edk\u016fm<\/div>\n<p> Existuje n\u011bkolik zp\u016fsob\u016f, jak poskytovat zdvo\u0159ilost z\u00e1kazn\u00edk\u016fm. D\u016fle\u017eit\u00e9 je chovat se k z\u00e1kazn\u00edk\u016fm p\u0159\u00e1telsky, zdvo\u0159ile a pozorn\u011b, b\u00fdt ochotn\u00fd odpov\u00eddat na jejich dotazy a poskytovat jim u\u017eite\u010dn\u00e9 rady. Krom\u011b toho je d\u016fle\u017eit\u00e9 zajistit, aby se z\u00e1kazn\u00edci c\u00edtili respektov\u00e1ni a oce\u0148ov\u00e1ni. <\/p>\n<div class=\"newlinediv\"><\/div>\n<div id=\"title4\" class=\"title\">P\u0159\u00edklady zdvo\u0159ilosti k z\u00e1kazn\u00edk\u016fm<\/div>\n<p> Mezi p\u0159\u00edklady zdvo\u0159ilosti k z\u00e1kazn\u00edk\u016fm pat\u0159\u00ed \u00fasm\u011bv a o\u010dn\u00ed kontakt se z\u00e1kazn\u00edky, pou\u017e\u00edv\u00e1n\u00ed zdvo\u0159il\u00e9ho jazyka, poskytov\u00e1n\u00ed u\u017eite\u010dn\u00fdch rad a pozorn\u00e9 naslouch\u00e1n\u00ed ot\u00e1zk\u00e1m a probl\u00e9m\u016fm z\u00e1kazn\u00edk\u016f. Krom\u011b toho m\u016f\u017ee b\u00fdt d\u016fle\u017eitou sou\u010d\u00e1st\u00ed zdvo\u0159ilosti k z\u00e1kazn\u00edk\u016fm poskytov\u00e1n\u00ed rychl\u00fdch slu\u017eeb a rychl\u00e1 reakce na dotazy z\u00e1kazn\u00edk\u016f. <\/p>\n<div class=\"newlinediv\"><\/div>\n<div id=\"title5\" class=\"title\">V\u00fdzvy p\u0159i poskytov\u00e1n\u00ed zdvo\u0159ilosti k z\u00e1kazn\u00edk\u016fm<\/div>\n<p> Jednou z hlavn\u00edch v\u00fdzev p\u0159i poskytov\u00e1n\u00ed zdvo\u0159ilosti k z\u00e1kazn\u00edk\u016fm je zachov\u00e1n\u00ed pozitivn\u00edho p\u0159\u00edstupu tv\u00e1\u0159\u00ed v tv\u00e1\u0159 n\u00e1ro\u010dn\u00fdm z\u00e1kazn\u00edk\u016fm. Nav\u00edc m\u016f\u017ee b\u00fdt obt\u00ed\u017en\u00e9 pamatovat na zdvo\u0159ilost a pozornost p\u0159i jedn\u00e1n\u00ed s velk\u00fdm po\u010dtem z\u00e1kazn\u00edk\u016f. <\/p>\n<div class=\"newlinediv\"><\/div>\n<div id=\"title6\" class=\"title\">Jak reagovat na \u0161patnou zdvo\u0159ilost z\u00e1kazn\u00edk\u016f<\/div>\n<p> P\u0159i jedn\u00e1n\u00ed se z\u00e1kazn\u00edky, kte\u0159\u00ed se chovaj\u00ed hrub\u011b nebo neuctiv\u011b, je d\u016fle\u017eit\u00e9 zachovat klid a profesionalitu. Je tak\u00e9 d\u016fle\u017eit\u00e9 si uv\u011bdomit, \u017ee z\u00e1kazn\u00edk si nemus\u00ed b\u00fdt v\u011bdom sv\u00e9ho chov\u00e1n\u00ed a m\u016f\u017ee jednodu\u0161e pot\u0159ebovat v\u00edce informac\u00ed nebo pomoc. <\/p>\n<div class=\"newlinediv\"><\/div>\n<div id=\"title7\" class=\"title\">Vliv technologi\u00ed na zdvo\u0159ilost z\u00e1kazn\u00edk\u016f<\/div>\n<p> Technologie maj\u00ed na zdvo\u0159ilost z\u00e1kazn\u00edk\u016f v\u00fdznamn\u00fd vliv. Zejm\u00e9na automatizovan\u00e9 syst\u00e9my obsluhy z\u00e1kazn\u00edk\u016f usnadnily podnik\u016fm poskytovat z\u00e1kazn\u00edk\u016fm konzistentn\u00ed a zdvo\u0159il\u00e9 slu\u017eby. Krom\u011b toho pou\u017e\u00edv\u00e1n\u00ed samoobslu\u017en\u00fdch technologi\u00ed usnadnilo z\u00e1kazn\u00edk\u016fm p\u0159\u00edstup k informac\u00edm a \u0159e\u0161en\u00ed probl\u00e9m\u016f bez nutnosti asistence z\u00e1stupc\u016f z\u00e1kaznick\u00e9ho servisu. <\/p>\n<div class=\"newlinediv\"><\/div>\n<div id=\"title8\" class=\"title\">Budoucnost zdvo\u0159ilosti v\u016f\u010di z\u00e1kazn\u00edk\u016fm<\/div>\n<p> S dal\u0161\u00edm v\u00fdvojem technologi\u00ed je pravd\u011bpodobn\u00e9, \u017ee zdvo\u0159ilost v\u016f\u010di z\u00e1kazn\u00edk\u016fm bude je\u0161t\u011b d\u016fle\u017eit\u011bj\u0161\u00ed. Automatizace a samoobslu\u017en\u00e9 technologie se budou pravd\u011bpodobn\u011b i nad\u00e1le zdokonalovat, co\u017e podnik\u016fm usnadn\u00ed poskytov\u00e1n\u00ed zdvo\u0159il\u00fdch slu\u017eeb z\u00e1kazn\u00edk\u016fm. Podniky nav\u00edc mo\u017en\u00e1 budou muset naj\u00edt nov\u00e9 zp\u016fsoby, jak vytvo\u0159it pozitivn\u00ed z\u00e1kaznickou zku\u0161enost, aby si udr\u017eely konkurenceschopnost.  <\/p><\/div>\n<div class=\"questions\">\n<div class=\"questionstitle\">FAQ<\/div>\n<div class=\"question\">\n<div class=\"qtitle\"> Jak\u00e9 jsou p\u0159\u00edklady zdvo\u0159ilosti?<\/div>\n<p> Mezi p\u0159\u00edklady zdvo\u0159ilosti pat\u0159\u00ed nap\u0159: <\/p>\n<div class=\"newlinediv\"><\/div>\n<p> -\u0158\u00edci pros\u00edm a d\u011bkuji <\/p>\n<div class=\"newlinediv\"><\/div>\n<p> -B\u00fdt zdvo\u0159il\u00fd a uctiv\u00fd <\/p>\n<div class=\"newlinediv\"><\/div>\n<p> -Vyslechnout ostatn\u00ed <\/p>\n<div class=\"newlinediv\"><\/div>\n<p> -Uvolnit sv\u00e9 m\u00edsto pro n\u011bkoho jin\u00e9ho <\/p>\n<div class=\"newlinediv\"><\/div>\n<p> -Pomoci ostatn\u00edm <\/p>\n<div class=\"newlinediv\"><\/div>\n<p> -Usm\u00edvat se <\/p>\n<\/div>\n<div class=\"question\">\n<div class=\"qtitle\"> Jak projevujete zdvo\u0159ilost v\u016f\u010di z\u00e1kazn\u00edk\u016fm?<\/div>\n<p> Existuje n\u011bkolik zp\u016fsob\u016f, jak klient\u016fm projevit zdvo\u0159ilost: <\/p>\n<div class=\"newlinediv\"><\/div>\n<p> 1. Pod\u011bkujte jim za jejich obchod &#8211; lze to ud\u011blat \u00fastn\u011b, osobn\u011b nebo prost\u0159ednictv\u00edm d\u011bkovn\u00fdch dopis\u016f \u010di pohlednic. <\/p>\n<div class=\"newlinediv\"><\/div>\n<p> 2. Odpov\u00eddejte jim pohotov\u011b &#8211; Pokud se na v\u00e1s obr\u00e1t\u00ed s dotazem nebo probl\u00e9mem, odpov\u011bzte jim co nejd\u0159\u00edve. <\/p>\n<div class=\"newlinediv\"><\/div>\n<p> 3. Bu\u010fte v kontaktu s nimi profesion\u00e1ln\u00ed &#8211; To zahrnuje zdvo\u0159ilost, \u00factu a vst\u0159\u00edcnost. <\/p>\n<div class=\"newlinediv\"><\/div>\n<p> 4. Nava\u017ete s nimi kontakt po dokon\u010den\u00ed projektu &#8211; Dejte jim v\u011bd\u011bt, \u017ee je projekt dokon\u010den, a znovu jim pod\u011bkujte za jejich obchod.  <\/p>\n<\/div>\n<div class=\"question\">\n<div class=\"qtitle\"> Jak se chov\u00e1te k z\u00e1kazn\u00edk\u016fm zdvo\u0159ile a s respektem?<\/div>\n<p> Pokud jde o zdvo\u0159il\u00e9 a uctiv\u00e9 jedn\u00e1n\u00ed se z\u00e1kazn\u00edky, je t\u0159eba m\u00edt na pam\u011bti n\u011bkolik kl\u00ed\u010dov\u00fdch v\u011bc\u00ed. Zaprv\u00e9, p\u0159i komunikaci se z\u00e1kazn\u00edky, a to jak osobn\u00ed, tak online, v\u017edy pamatujte na zdvo\u0159ilost a \u00factu. Za druh\u00e9, nezapome\u0148te naslouchat tomu, co v\u00e1m z\u00e1kazn\u00edci \u0159\u00edkaj\u00ed, a berte jejich p\u0159ipom\u00ednky v\u00e1\u017en\u011b. A kone\u010dn\u011b, v\u017edy bu\u010fte ochotni ud\u011blat n\u011bco nav\u00edc, abyste z\u00e1kazn\u00edk\u016fm pomohli vy\u0159e\u0161it jejich probl\u00e9my nebo splnit jejich pot\u0159eby. Dodr\u017eov\u00e1n\u00edm t\u011bchto jednoduch\u00fdch rad zajist\u00edte, \u017ee se k z\u00e1kazn\u00edk\u016fm budete v\u017edy chovat zdvo\u0159ile a s respektem, kter\u00fd si zaslou\u017e\u00ed.  <\/p>\n<\/div>\n<div class=\"question\">\n<div class=\"qtitle\"> Jak se chov\u00e1te zdvo\u0159ile?<\/div>\n<p> Existuje mnoho zp\u016fsob\u016f, jak projevit zdvo\u0159ilost, ale mezi z\u00e1kladn\u00ed zp\u016fsoby pat\u0159\u00ed nap\u0159: <\/p>\n<div class=\"newlinediv\"><\/div>\n<p> &#8211; chovat se k ostatn\u00edm s \u00factou <\/p>\n<div class=\"newlinediv\"><\/div>\n<p> &#8211; b\u00fdt zdvo\u0159il\u00fd a slu\u0161n\u00fd ve sv\u00fdch slovech a \u010dinech <\/p>\n<div class=\"newlinediv\"><\/div>\n<p> &#8211; br\u00e1t ohled na pocity a pot\u0159eby ostatn\u00edch <\/p>\n<div class=\"newlinediv\"><\/div>\n<p> &#8211; projevovat uzn\u00e1n\u00ed za to, co ostatn\u00ed d\u011blaj\u00ed <\/p>\n<div class=\"newlinediv\"><\/div>\n<p> &#8211; chovat se profesion\u00e1ln\u011b a pozitivn\u011b.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Definice zdvo\u0159ilosti v\u016f\u010di z\u00e1kazn\u00edk\u016fm V\u00fdhody zdvo\u0159il\u00e9ho chov\u00e1n\u00ed k z\u00e1kazn\u00edk\u016fm Techniky zdvo\u0159il\u00e9ho chov\u00e1n\u00ed k z\u00e1kazn\u00edk\u016fm P\u0159\u00edklady zdvo\u0159il\u00e9ho chov\u00e1n\u00ed k z\u00e1kazn\u00edk\u016fm Probl\u00e9my p\u0159i poskytov\u00e1n\u00ed zdvo\u0159il\u00e9ho chov\u00e1n\u00ed k z\u00e1kazn\u00edk\u016fm Jak reagovat na \u0161patn\u00e9 zdvo\u0159il\u00e9 chov\u00e1n\u00ed k z\u00e1kazn\u00edk\u016fm Vliv technologi\u00ed na zdvo\u0159ilost v\u016f\u010di z\u00e1kazn\u00edk\u016fm Budoucnost zdvo\u0159ilosti v\u016f\u010di z\u00e1kazn\u00edk\u016fm Zdvo\u0159ilost v\u016f\u010di z\u00e1kazn\u00edk\u016fm je z\u00e1kladn\u00edm aspektem slu\u017eeb z\u00e1kazn\u00edk\u016fm a pochopen\u00ed jej\u00edho &#8230; <a title=\"Komplexn\u00ed pr\u016fvodce porozum\u011bn\u00edm zdvo\u0159ilosti z\u00e1kazn\u00edk\u016f\" class=\"read-more\" href=\"https:\/\/soubory.info\/znalost\/komplexni-pruvodce-porozumenim-zdvorilosti-zakazniku\/\" aria-label=\"\u010c\u00edst v\u00edce o Komplexn\u00ed pr\u016fvodce porozum\u011bn\u00edm zdvo\u0159ilosti z\u00e1kazn\u00edk\u016f\">\u010c\u00edst d\u00e1l<\/a><\/p>\n","protected":false},"author":3876,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-24341","post","type-post","status-publish","format-standard","hentry","category-obchodni-technologie-a-zakaznicka-podpora"],"_links":{"self":[{"href":"https:\/\/soubory.info\/znalost\/wp-json\/wp\/v2\/posts\/24341","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/soubory.info\/znalost\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/soubory.info\/znalost\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/soubory.info\/znalost\/wp-json\/wp\/v2\/users\/3876"}],"replies":[{"embeddable":true,"href":"https:\/\/soubory.info\/znalost\/wp-json\/wp\/v2\/comments?post=24341"}],"version-history":[{"count":0,"href":"https:\/\/soubory.info\/znalost\/wp-json\/wp\/v2\/posts\/24341\/revisions"}],"wp:attachment":[{"href":"https:\/\/soubory.info\/znalost\/wp-json\/wp\/v2\/media?parent=24341"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/soubory.info\/znalost\/wp-json\/wp\/v2\/categories?post=24341"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/soubory.info\/znalost\/wp-json\/wp\/v2\/tags?post=24341"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}